Hyper Automation is the new buzzword in the engineering field. And, businesses are keenly following this new and upcoming trend. Given the revolution of automation ushered in, hyper automation appears much more promising. It can potentially dictate the future of engineering.
The term even made it to the very top of Gartner’s ‘Top 10 Strategic Technology Trends for 2020’ list. The list suggests that businesses utilising hyper automation can create its own ‘digital twin’. This will be a cyber version of the company that allows real-time data processing. This can also help identify significant business opportunities.
Here’s everything you need to know about this new technology that is set to take over industries by storm.
So, what is hyper automation?
Gartner defines hyper automation as technology that “deals with the application of advanced technologies, including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans”
Hyper automation automates automation. It combines Robotic Process Automation (RPA) with intelligent business management software (iBMS). This helps to perform low-value tasks with great flexibility and power.
Automation focused on optimising individual tasks by minimising the need for human intervention. Hyper automation takes it further by creating an ecosystem of several automation technologies to create a new way of working.
This advanced setting allows businesses to create ‘people-centric smart workplaces’. These are agile and adept at making quick and accurate decisions.
How does hyper automation work?
It’s more complicated than a single piece of software.
It’s focused on creating an extensive set of tools that can work with each other. This allows companies to improve and oversee workflows and processes across the enterprise.
As mentioned, hyper automation often creates a digital twin of the organisation (DTO). A DTO digitzes workflows across its lifecycle, allowing companies to access valuable data. It also enhances the interaction between processes, functions and key performance indicators.
Hyper Automation can sit at the top of all technologies organisations have right now. Businesses will have tools that can manage data from different sources. Application Programming Interfaces (API's) will help interface with its existing software.
What are the advantages of hyper automation?
Workforce will be spared from time-consuming, repetitive tasks, thanks to hyper automation. This will mean employees can perform other jobs optimally. Besides, they will receive insights on the latest business practices and marketplace data.
Less human intervention equates to thinner margin for error. Work on tedious tasks can be sped up without compromising on the quality or accuracy of the results.
Overall, advanced automated technology can improve employee satisfaction. This can also increase productivity, reduce risks and enhance team collaboration.
Will hyper automation take over my job?
This leads to concerns about people losing their jobs to Artificial Intelligence (AI). Business pioneers were reluctant to cash in on building a new workforce. This was also considering the backlash it could invite.
However, the paranoid predictions of the skeptics were later proven wrong. Businesses started focusing on the various benefits this could bring into their workforce. Soon, automation became synonymous to any process handling tedious, repetitive tasks.
The purpose of AI lies in augmenting human capabilities, not replacing them. The era of hyper automation will narrate the same story.
Imagine a scenario where an organisation handles their order management through hyper automation. With advanced tech, companies will be able to easily retrieve emails and attachments. They can classify orders and notify employees about any complaints or feedback received. But producing supplies and reviewing the feedback still requires the efforts of the team. Humans still play a pivotal role in making the right decision by applying logic.
For businesses, hyper automation presents a valuable opportunity. Gartner describes the technology as an unavoidable market state that all industries should prepare for. This means identifying processes that can be simplified. This can be done with advanced data analytics and installing the necessary software for this conversion.
What are the challenges businesses will face?
For companies that are yet to implement automation, there are a few challenges. Identifying the right processes to automate, and understanding the technology is one. Such organisations will need to employ the right talent to oversee all necessary functions.
Businesses that are already familiar with automation, will have to gather the right tools. This should also work alongside their existing software. They will have to focus on utlising software that is interoperable and works in tandem with all their functions.
Hyper automation tools will certainly dictate the future of engineering. Businesses that refuse to adapt to this change will fall behind the curve. It is, therefore, vital for organisations to ensure that their tools are regularly upgraded. They need to select tools that are easy-to-use and can serve their purpose well.